Membership Administrator

Gem-A, an internationally renowned membership body are recruiting for a Membership Administrator to be pivotal in driving their membership recruitment and retention strategy.

You will work closely with the Gem-A finance team and other colleagues across the organisation to shape the end to end membership experience.

As someone who has previous experience in a membership function of a professional body or membership association, you will use your experience of using CRM and Membership Management Systems to review and develop the current Gem-A membership offer.

The Membership Administrator will be responsible for the end to end annual membership renewal process, ensuring a smooth renewal period, reviewing payment methods, application and renewal forms, creating renewal notices and working with other departments to ensure information is accurate and up-to-date.

Administrative in nature, this role is responsible for providing and administering Gem-A Membership services on a global scale. You will work closely with colleagues to proactively develop and improve existing processes by benchmarking services and making recommendations for improving and modifying Gem-A’s offering to members.

This is an exciting role to take ownership of the membership offer, ensuring members receive a friendly and knowledgeable process throughout their customer journey whilst also developing financial management skills and having an impact on the global process of Gem-A.

For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Kristina Preston | kristina@peridotpartners.co.uk