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TOPIC: Website Suggestions and Glitch Reports

Website Suggestions and Glitch Reports 3 years 3 months ago #9

I hope this thread can be:
- A place where those having a problem with using any of the site features can say what their problem is and either the webmaster or any member who has already found the answer or get-around can respond with helpful advice.
- A place where suggestions for improvements to the site can be all collected in one place for discussion.

To kick this off, I have wondered quietly for years why Gem-A shop orders can't be placed and paid for via the web as now almost every business arranges for. Looking at the new Shop pages, now arranged as a fancy e-book, I wonder if now is not time to introduce e-payments at Gem-A?
- An account created for every person making a first purchase at the Shop, with name, address etc all saved so the only have to be entered once - unless the shopper needs to change them or provide a delivery address different from the card-holder's address.
- A 'shopping basket' could be linked to all items in the Shop catalogue, so that items in the catalogue can be added to an order with just one click..
- VAT calculated and added automatically for UK deliveries (and EU for the present) where a valid VAT number is not supplied.
- Postage is calculated and added.
- Payment by PayPal offered as an alternative to payment by Mastercard or Visa.
- Click the mouse and the order is placed with delibevery just a couple of days or so later.

An improved system, replacing the need for printing a form, ordering in writing and delivering the order to Gem-A by post or by fax? Does anyone have a fax machine any more?

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Website Suggestions and Glitch Reports 3 years 3 months ago #10

In the Members' area, the last accounts and AGM notices posted are for 2013. This can't be right, surely? Where are 2014, 2015 and, indeed, most importantly, 2016? It would be good to have details of the recent EGM in this area too.

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Website Suggestions and Glitch Reports 3 years 3 months ago #11

I like to download the Journal and Gems and Jewellry to my iPad to keep them available. I was able to do that easily on the prior website. I cannot figure out how to do that now. It is necessary to download the periodical and open in in PDF format in iBooks. Does anyone have a solution? Thank you.

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Website Suggestions and Glitch Reports 3 years 3 months ago #12

Hi Kenneth,

I can't help directly since I don't use an iPad. However, using Google Chrome/Win 10, there is no difficulty in down loading abs saving a Journal issue as an html file (that then opens in page-flipping style as does the same issue if opened on website). YMMV with other operating systems and browsers. Charles, the IT guru should be able to give you chapter and verse on compatibility with Mac systems.

Best,
Owen

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Website Suggestions and Glitch Reports 3 years 3 months ago #13

Hi Owen and Kenneth, thank you for kicking things off in a section that we will find a useful resource for ideas and observations of the things we have missed.
Owen, the online shop is on its way. It is the part of the new website that I think many of us are particularly excited about. I think all your calls are part of the plan. Paypal has become a very useful option.
Regarding the downloading of the pdfs - work is ongoing and the plan in the long term would be to allow not simply the downloading of an issue, but an article too. We have a bit of work to do on all the individual article files. We will probably focus on just getting all the Journals up first. At this moment iOS (iPads and iPhones) do not support the grabbing of the HTML like Android and Windows devices might.
Regarding the documentation required according to the timeline for the AGM - most of it is already up now - under Member Resources and you need to be logged in - the Accounts are due shortly.
It will take a bit of time for some of our filler and test articles from last year to be pushed back by new content, so I apologise if some things look a little odd given the current date.
If anyone should want to contact me directly -> charles.evans@gem-a.com
Thanks.

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Website Suggestions and Glitch Reports 3 years 3 months ago #16

Hi Charles,

It would be helpful (and simple?) to have the 'submit' button for all forum posts composed to permanently labelled. At present the 'Submit' button in blank and can't be found other than (by accident?) dragging one's mouse cursor over the blank box on screen (whereupon the box colours in and reads 'submit'.

I can't tell whether this glitch is common to all users or only to those using the Google Chrome browser but, either way, I'm sure that a substantial number of members are presently put off posting to the forum because they have failed to work out how to send a post. No IQ test needed to make a post, surely? :)

Of course, this comment applies also to the 'Cancel' 'Preview' and 'Add File' buttons. But when one has stumbled over one of these, finding the others follows on for the curious-minded.

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Website Suggestions and Glitch Reports 3 years 3 months ago #22

There is a problem with the routines for submitting a file attachment to a forum post:
- First attempt to submit a post with a file attached produces the following:
.....# file selection (a .docx) and its attachment, including insertion, seemed OK.
.....# Submitting the post with attachment produced a 'Server Error' page and loss of post.
- Second attempt. Construct one line test post with same .docx file attached and submit. Submission failed but post was not lost, remaining available for re-submission.
- Third attempt. Resubmit test post with attachment. Message is posted but file attachment was posted.

It follows that the posting routines for attached files are faulty somewhere but an erratic result can be obtained.

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Website Suggestions and Glitch Reports 2 years 11 months ago #67

Earlier today, I tried to add a new topic, 'Horses for Courses' to the Photomicrography area. The post has appeared but placed in the 'General Rules' area! Is there a software glitch or simply an error-prone poster? In any event, there seems to be no way that I can correct the error. Would Site Admin or a Mod be kind enough to move this post to the correct area? Thanks.

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Website Suggestions and Glitch Reports 2 years 11 months ago #68

No idea what happened, but I have moved that for you Owen.
Thanks for the post.
The following user(s) said Thank You: Owen Lewis

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Website Suggestions and Glitch Reports 2 years 7 months ago #90

@Charles,

Over the weekend and in the Photomicrography/Horses for Courses thread, I posted a series of pics of inclusions in a spinel. This morning, I find that the post has been removed, whether intentionally or otherwise. Is there a problem? If so what is it please? If no problem please can this post please be reinstated? Many Thanks..

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