Careers

We are a premier educational and professional membership body dedicated to our sector. Committed to delivering world-class qualifications, supporting our global community, and fostering an insight-led culture, we are currently driving an exciting digital and operational transformation. If you are looking for an organisation where your technical skills will directly impact business growth, student success, and data excellence, this is the place to build your career.

As our CRM & Data Officer, you will play a pivotal role in shaping our data landscape. Reporting directly to the Operations Director, you will take ownership of our Data Quality Programme, ensuring high-quality, trusted data powers our entire organisation.

This is not just a data entry role, it is a dynamic position where you will collaborate closely with staff at all levels, act as the interface with external technical partners, and assist in delivering technical projects. You will be the internal data champion for our core operational systems, including our CRM, LMS (Moodle), and CMS (WordPress), giving you fantastic exposure to modern system infrastructure and business intelligence reporting.

The Gemmological Association of Great Britain (Gem-A) is seeking a proactive, highly organised, and detail oriented Customer Support Executive to serve as the professional front line of our organisation. Operating in a small, dynamic team environment, you will deliver an expert, consultative first response service across all communication channels to prospective and existing students, members, and visitors.

This diverse, office based role combines front-line relationship management with vital backend operations. You will guide prospective applicants through our educational pathways, ensure exceptional data integrity across our specialised CRM and Learning Management Systems, and maintain rigorous regulatory compliance.

If you possess a “right first time” mentality, thrive under pressure, and are passionate about delivering an exceptional customer journey, this role offers an exciting opportunity to contribute directly to our global community.

As part of its on-going commitment to progress, Gem-A is now looking to appoint a new external assistant gemmology tutor (Visiting Tutor) at its headquarters in London to teach on evening courses. The right candidate will start with a view to becoming a lead tutor after training.

Evening courses take place at 21 Ely Place, EC1N 6TD on Monday and Tuesday evenings from 6.30pm till 8.30pm, from September to July. Tutors are expected to commit to be at Gem-A at least 10 minutes prior to the start of class and to a whole term of teaching.

External tutors are self-employed and expected to invoice for their services on a monthly basis based on the fee offered by Gem-A for the role. They are responsible for their own tax.

Role Objectives 

This role includes supporting the lead tutor in the running of the gemmology evening classes at Gem-A for the Foundation and Diploma qualifications.  Assistant tutors also play a key role in supporting students in their learning during class.